Return & Refund Policy

At Rosemere, we want you to love every piece you receive. If something isn't quite right, our returns process is simple, fair and designed to give you complete peace of mind.

30-Day Returns

You may return eligible items within 30 days of receiving your order. To be accepted, items must be unworn, undamaged and in their original condition, including all original packaging and any protective pouches or boxes.

Your Right to Cancel

If you are a customer in the UK or EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason, in line with the Consumer Contracts Regulations. To cancel, simply contact us at support@rosemere.store and return the item to us in its original condition.

How to Start a Return

To begin a return, please email us at support@rosemere.store with your order number and the item(s) you wish to return. Our team will guide you through the process and provide the return address. Please do not send items back before contacting us.

Refund Timeframe

Once your returned item has been received and inspected, we will confirm your refund by email. Refunds are processed within 5–10 business days to your original payment method. Please note that your bank or card provider may require additional time to display the refund.

Refund Method

All refunds are issued to the original payment method used at checkout. We are unable to refund to a different card or account.

Damaged or Faulty Items

If your item arrives damaged, faulty or not as described, please contact us within 48 hours of delivery at support@rosemere.store with a photograph of the issue. We will arrange a replacement or full refund, including any return postage, at no cost to you.

Incorrect Items

If you receive an item that is different from the one you ordered, please contact us and we will correct the error promptly and cover all associated costs.

Exchanges

The fastest way to exchange an item, for example for a different ring size, is to return the original piece for a refund and place a new order. If you would like guidance on sizing before ordering, our team is always happy to help.

Non-Returnable Items

For reasons of hygiene, earrings cannot be returned unless they arrive faulty or damaged. Gift cards and any items marked as final sale are also non-returnable. This does not affect your statutory rights.

Your Responsibilities

Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

Our Commitment

We are committed to resolving every return quickly, fairly and with the care you would expect from a premium jewellery brand. If you have any questions, our team is here to help at support@rosemere.store.

This policy does not affect your statutory rights as a consumer.