Shipping Policy

Every Rosemere order is prepared with care and dispatched from the United Kingdom. Below you will find everything you need to know about how and when your jewellery will reach you.

Free UK Delivery

We are delighted to offer complimentary standard delivery on every order within the United Kingdom, with no minimum spend. Your jewellery arrives beautifully packaged and ready to give or to keep.

Processing Time

Orders are carefully prepared and dispatched within 1–3 working days. During sale periods and peak seasons, processing may take a little longer, and we appreciate your patience.

Delivery Timeframe

Once dispatched, UK orders typically arrive within 5–10 working days. Please note that delivery times are estimates and are not guaranteed, as they can be affected by the courier and factors beyond our control.

Order Tracking

As soon as your order is on its way, you will receive a confirmation email containing your tracking number so you can follow your parcel every step of the way.

Delays

Occasionally, delivery may be delayed during busy periods, public holidays or due to courier disruptions. If your order has not arrived within the expected timeframe, please contact us at support@rosemere.store and we will be happy to help.

Lost or Missing Parcels

If your tracking shows delivered but you have not received your parcel, or if it appears lost in transit, please contact us within 14 days of the expected delivery date. We will liaise with the courier and ensure the matter is resolved fairly.

Incorrect Addresses

Please ensure your delivery address is complete and correct at checkout. We are unable to take responsibility for orders delayed or lost due to an incorrect or incomplete address. If you notice an error, contact us as quickly as possible and we will do our best to update it before dispatch.

Shipping Responsibility

Responsibility for your order passes to the carrier once it has been dispatched. We take great care to package every piece securely so that it reaches you in perfect condition.

International Orders and Customs

At this time, we proudly focus on serving customers within the United Kingdom. Should international delivery become available, any customs duties or import taxes would be the responsibility of the recipient, in line with local regulations.

Here to Help

If you have any questions about your delivery, our team is always happy to assist at support@rosemere.store.